Subject: English Language Test - Sonal Jain
From: Sonal Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 05:36:40 -0400

Foreign Language
Screening Test

Name

Sonal
Jain    /  (+91) 9958786331    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi Mr. ABC,

Thanks for reaching out to us!

We did a check on the status for the order handbag product model 335. We regret
to inform that although the product was handed over to the courier company the
same day when the order was placed, unfortunately, the courier couldn't deliver
stating the reason for non-delivery as a wrong address instated.

So, would request you to please confirm your correct address so that we can
expedite the delivery process. The address with us is xyz apartment, flatno. 45,
sector 954, Gurugram.

Request you to kindly confirm if it's correct or not.

Alternatively, you may also reach out to the courier at +91 64573838383 with the
docket no. 4890C.

Please feel free for any further queries, and we will be happy to
assit

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi Mr.
Abdul,

Sorry to hear about the inconvenience caused!

However, the product after passing through quality checks were delivered to you.
While we always strive for excellence in customer satisfaction, we will try our
best to resolve your problem.

In such a case, we will send our representative to have a check on the damage
and post inspection we will be able to address your concern. For this, please
select your available time slot from the list of choices below

- 1.30pm tomorrow( 13th Feb)

-5. 30 pm tomorrow( 13th Feb)

-11. 30 am day after tomorrow( 14th Feb)

Please free to connect and we will be happy to assist!

Thanks & Regards,

Team Homebox