Subject: English Language Test - Samweta Gaur
From: Samweta Gaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 04:57:35 -0400

| | Foreign Language Screening Test

Name | Samweta Gaur    /  (91) 9610576614    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings,

I understand that your concern regarding the delivery status of the order ID: XYZ.

Upon investigating with our courier partner, we found that the delivery address provided by you was wrong due to which order is not delivered yet.

In this case, of you still need the product then we request you to plesse provide us the correct address for the delivery of the product by reverting on the same email.

Regards,
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Greetings,

I understand that you are requesting replacement or refund for the defective item which you got under the order ID: ABC.

In this regard, please be informed that to proceed with the refund or replacement, you are required to fill the given form from the below mentioned link:

Www.abc.com

Once you will fill the form, then our dedicated team will arrrange the refund or replacement of the product as per the company's policy.

Regards,
Babyshop.com

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