Subject: English Language Test - Praphull Srivastava
From: Praphull Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 04:40:46 -0400

| | Foreign Language Screening Test

Name | Praphull Srivastava    /  (+91) 7355708661    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello

This is regarding to inform about your order(hand bag) had been delivered to the courier company on that same day when it was ordered.But unfortunately the address was not correct as the courier ,where it should be delivered .So requesting you to please help us with the correct address where we can deliver it for you with available timings and please accept our generous apologize for this delay and inconvenience which you had for this.

Thanks
Praphull Srivastava
Customer Care Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello ,Abdul

Wanted to start with apologize for the cabinet as it was not as per your demand.Requesting you to please help us with the photos of that scratches in your cabinet along with the bill so that we can proceed in order to replace that cabinet .Within 7-10 business days it will be changed or replaced once we receive response from your end .

Thanks
Praphull Srivastava
Customer Care Team

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