Subject: English Language Test - Alice .
From: Alice . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 00:15:54 -0400

| | Foreign Language Screening Test

Name | Alice .    /  (201301) 9958882845    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected Sir/Ma'am
We are sorry for the inconvenience caused. Your order has been dispatched 14 days back. Due to the incorrect delivery address mentioned we were not able to provide you with the required service on time. Kindly provide us with the correct delivery address and download our app to keep a track of your order. Thank you for choosing our services.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Respected Sir/Ma'am
We are sorry for the inconvenience caused. Our team will get in touch with you within 24 hours. We promise to provide you with excellent service. Kindly keep in touch with us for our policies through our app and official website for all terms and conditions of replacement or return. Thank you for choosing us.

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