Subject: English Language Test - AMISHA KUKREJA
From: AMISHA KUKREJA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Apr 2021 14:49:20 -0400

| | Foreign Language Screening Test

Name | AMISHA KUKREJA    /  (91) 9910034922    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Valued Customer,

It is with great regret that I received your complaint regarding the delay in connecting your service and it surprises me that such an unfortunate incident has happened to one of our valued customers.

‘’We are sorry for the delayed delivery, which was due to the wrong delivery address in your order. Our shipping team should have called you before the delivery and verified address.’’

Thanks & Regards
Amisha Kukreja

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir,
We are extremely sorry to find out that goods you had purchased were damaged upon delivery, and fully understand the inconvenience caused to you. We make every effort to insure our goods are delivered in best condition. We always instruct our company to handle our product and install carefully.  However something went wrong during the process.

We were in process to investigating how and when product were damaged or scratched. And reviewing our packing and shipping processes in order to handling of products. We hope that this step will ensure the safe delivery and install of products to our customer in the future.

We have investigated and a preliminary assessment reveals that the damage cause during transportation. We have raised this issue to the concerned department and very soon will get back to you with resolve your issue.

Thanks and Regards
Amisha Kukreja

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