Subject: English Language Test - Malsawma Chhangte
From: Malsawma Chhangte <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Apr 2021 08:21:35 -0400

| | Foreign Language Screening Test

Name | Malsawma Chhangte    /  (91) 8130820233    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
Sorry for the inconvenience but we recently tried to deliver your package but found Out the address your registered was incorrect as per your information.Please kindly update the address information and our agent will try to deliver it once the address is updated.If you need further assistance please contact our courier 273939283 and he will give u an update in regards to the changes made on your information.
Thank You

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,
we're very sorry about the inconvenience you have but it doesn't necessarily mean the product was damaged and not working as you know the damage was found externally but if you do want to replace it please submit your order id along with an id that will make sure you purchased the item.We will try to replace it but if not refund the amount which will take 5 working days.If you have further issues please fell free to ask it.
Thank You

| |