Subject: Re: English Language Test - Trisha Singha
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 19 Apr 2021 04:35:20 -0700 (MST)

She is in Kolkata, looking WFH 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Apr 19, 2021, at 3:08 PM, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Trisha Singha < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 19 April 2021 at 2:22 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: English Language Test - Trisha Singha 

	
	
			Foreign Language Screening Test 
		
	Name 	Trisha Singha / (+91) 8945046951 / [ mailto:[email-masked] | [email-masked] ] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear customer, 
This is to inform you that the delivery of your order has been delayed by the courier service because of some unavoidable circumstances.There is a issue of finding your address to deliver the product. Please confirm your address again so that we can easily deliver your product.Please don't worry .The product you have ordered will be delivered soon.Please excuse us for our mistake. 
If you have any other query, please feel free to contact us. 

Thank You, 
Customer service representative 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear customer, 
I understand your problem about your product.But the thing is we can't replace or return this product because there is no return or replacement policy for this product.If you noticed the problem at the time of delivery then the matter could be solved. 
If you have any other query, please feel free to contact us. 

Thank You, 
Customer service representative