Subject: English Language Test - Seraj Ahmad
From: Seraj Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Apr 2021 07:31:57 -0400

| | Foreign Language Screening Test

Name | Seraj Ahmad    /  (91) 8800879608    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Costumer!

Greetings of the day!

Thanks for contacting to us. We appreciate your time and patience.

Kindly be informed that the order was shipped by us, and handed over to courier company same day when the order was placed.

The courier tried to deliver the order to your mentioned address, but the given address as per the courier was wrong.

however, we are trying to fix it asap in order to solve the same on priority.

Please allow us some time. We have forwarded your issue to the concerned team. We are constantly working on it.

Thanks for having patience.

We will get back to you soon.

Thanks and Regards

Representative Name

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | na

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