Subject: Re: English Language Test - Bilal Khan
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 19 Apr 2021 04:23:14 -0700 (MST)

He is not looking for job 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Apr 19, 2021, at 3:07 PM, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Bilal Khan < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 19 April 2021 at 2:59 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: English Language Test - Bilal Khan 

	
	
			Foreign Language Screening Test 
		
	Name 	Bilal Khan / (79998) 65399 / [ mailto:[email-masked] | [email-masked] ] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear customer, 

I am so sorry to learn that your order has not arrived. I understand how frustrating this must be. 

We've tracked your package via the Postal Service, and it's all good. If you'd like to keep track of your package's status, you can visit this link: babyshop.com/orders/status. 

However, if your package has not arrived by the expected date, it is possible that the address was wrong/ambiguous and the package is already posted to the address you've mentioned on the website. If this is the case, please do enquire about your neighbors/address you've mentioned. 

Please do reply by responding to this message. Alternatively, you can call our postal helpline at 1-234-567-8910. 

Once again, I sincerely apologize for the inconvenience. 

Sincerely, 
Bilal Khan 
Customer Service Representative, 
Babyshop Inc. 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear customer, 

Thank you for notifying us concerning the product that you purchased and got installed from our team this morning. I am sorry to hear that the TV Cabinet did not meet the high standards of our company. 

I would like to apologize on behalf of the company. for the inconvenience, this has caused you. We strive to create durable, quality products, and I would like to assure you that the particular product you purchased was an unfortunate anomaly. 

Please follow the link - "https//www.babyshop.com/return_policy" to find instructions on our replacement/refund policy and how to return the product and send it to the company. We will send you a replacement within 10 days after receiving the defective product. 

Thank you for being a loyal customer of Babyshop. 

Sincerely, 
Bilal Khan 
Customer Service Representative, 
Babyshop Inc.