Subject: English Language Test - Siddhartha Roy
From: Siddhartha Roy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Apr 2021 07:20:41 -0400

| | Foreign Language Screening Test

Name | Siddhartha Roy    /  (91) 9832452762    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

We are unable to locate your address and also unable to reach you on your registered number.We request you to please share your current address with us at the earliest so that we can deliver your order in the new slot.

Thank you,
Siddhartha Dhar Roy

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

I hope you are doing well. I have received your mail. I am really sorry for the inconvenience you have faced. We have initiated a replacement offer within 48 hours your product will be replaced.

Thank you,
Siddhartha Dhar Roy

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