Subject: Re: English Language Test - Anil Nautiyal
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 19 Apr 2021 04:07:40 -0700 (MST)

No response 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Apr 19, 2021, at 2:58 PM, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Anil Nautiyal < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 19 April 2021 at 2:42 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: English Language Test - Anil Nautiyal 

	
	
			Foreign Language Screening Test 
		
	Name 	Anil Nautiyal / (91) 9711295134 / [ mailto:[email-masked] | [email-masked] ] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hello XYZ, 

Hope you are doing well! 

This is regarding your order no 122323. The order is with the courier company. The courier company tried to deliver the order but as per them the address on the order is wrong. 

I would appreciate if you can confirm your address on this email to make sure that the order is delivered at the correct address. I apologize for the inconvenience. 

I will follow up on this to make sure it is delivered to you by today. 

Regards, 
Anil Nautiyal 
Customer Service Executive 
www.babyshop.com 

	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hello Abdul, 

I really apologize for the inconvenience caused to you. This usually does not happen and please do not worry we are there to help you always. 

I see that you have been an old and loyal customer, I will create a replacement right away for you. The new order will be delivered to you by tomorrow and you can return the old one at the same time. Your new order number is 7878778. 

I will also make sure to forward this to the concerned team to make sure this is not repeated again as we believe in quality and customer satisfaction. 

Hope I was able to put smile on your face! 

Regards, 
Anil Nautiyal 
Customer Service Executive 
Homebox Team