Subject: FW: English Language Test - Monami Chatterjee
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 19 Apr 2021 10:16:00 +0000

First round

From: Monami Chatterjee <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 19 April 2021 at 1:20 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Monami Chatterjee

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Monami Chatterjee    /  (91) 9007940643    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear XYZ,
I am sorry to learn that your order has not arrived. I understand the situation.
I have tracked your package through our portal, I would like to inform you that we have shipped your order for a 'hand bag' on the same day of your order placement.
The courier tried to deliver your order but due to some mistake in your address they couldn't.
Please provide a new corrected address through this link : (link).
After updating, if you'd like to keep track of your order, you can go to this link :(link).
For any further assistance you can contact me directly through this email I'd or you can call me directly at - 1234567890.
Once again, we regret for the inconvenience.
Have a good day
Thanks & Regards,
Monami Chatterjee
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi Abdul,
I am sorry to hear that you are not happy with our product.
For return and exchange of a product, we need you to fill this form on this given link :(link).
Please attach the following details
1. Product billing receipt.
2.Clear picture of the cabinet with the scratches.
If the product met our requirements for return policy, you can expect a return within a week.
For any further assistance you can contact me directly through this email I'd or you can call me directly at - 1234567890.
Once again, we regret for the inconvenience.
Have a good day
Thanks & Regards,
Monami Chatterjee