Subject: FW: English Language Test - Amit Saxena
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 19 Apr 2021 09:58:58 +0000

First round

From: Amit Saxena <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 19 April 2021 at 1:45 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Amit Saxena

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Amit Saxena    /  (011) 9650410576    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Sir,
Thank you so much for showing your trust and interests in our company's products and services.
We thank you for your order number#1234 for wonderful handbag placed through online order. However as per your email dated 19th April 2021 we came to know that you have not received the ordered good/product. We are extremely sorry for the inconvenience caused.
Sir, we enquired the complete scenario and the following findings have been observed-
You ordered the wonderful handbag product on 15th April via online order and on the same day the product was shipped by us to our courier partners M/S ABC Couriers who tried to deliver the product on 17th April however the courier company could not deliver it because the address mentioned on the order was not found correct. So the product is still lying with our courier partners.
You are requested to please check the address mentioned on the order and correct it if there is any mistake in it and send it to us so that the product can be delivered to you.Alternatively if you want you can also speak with our courier partners over telephone and narrate them the correct address for delivery.
Inconvenience caused is deeply regretted.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Mr Abdul,
Thanks for writing to us, we thank you for your interests and trust in our company's products and services.
This is in reference to your purchase of Astra TV Cabinet ordered by you online on 16th April 21 and its installation by our maintenance team on 17th April.
We feel very sorry that you found many scratches on the TV Cabinet and sincerely apologise for the inconvenience caused.
Sir we checked our company's rules and regulations in this regard and reached on the following conclusions-
The product will be returned and replaced with a new unit free of cost and without any additional installation/delivery charges at your house with in next 24 hours. Our maintenance team will contact you over telephone so that it can be done.
We assure you that this time the product will be sent to you after proper quality checks and verifications so that the same problem could not arise in future.
Assuring best of our services to you.
Thank you.
Best regards.