Subject: FW: English Language Test - Gaurav Sharma
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 19 Apr 2021 09:49:05 +0000

First round

From: Gaurav Sharma <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 19 April 2021 at 2:00 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Gaurav Sharma

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Gaurav Sharma    /  (0) 9306621791    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Sir

We shipped your order no. Xyz of Hand bag to your registered address on date but according to courier, address was incorrect. We tried to contact you by phone as well.

We request you to kindly update your address So that we can deliver your order as soon as possible.

Thanks & Regards

Gaurav Sharma
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Abdul

I’m so sorry to hear that TV Cabinet we delivered to you is damaged.

In next 3-4 working days our Executive will come at your place and replace your TV Cabinet with new one.If you have any questions in the meantime, feel free to contact me directly.

Once again, I sincerely apologize for the inconvenience.

Sincerely,

Gaurav Sharma