Subject: FW: English Language Test - Arpita Ojha
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 19 Apr 2021 09:36:14 +0000

First round

From: Arpita Ojha <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 19 April 2021 at 3:01 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Arpita Ojha

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Arpita Ojha    /  (70075) 65487    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  To:- [email-masked]<mailto:[email-masked]>

Subject:- your shipment is on it's way.

Dear Customer,

Thank you for your recent order from our e commerce shop.

We are pleased to inform you that the items listed below are now on the way to you.

{item-title}

Your order has been shipped to the following address:

[shipping-address]

Our stocks are based abroad, which can extend delivery time or add extra costs compared to your regular experience. Your order should reach you within [estimated-delivery-time] days.

It has been a pleasure to serve you, and please do not hesitate to contact us should you have any questions or remarks related to your order.

Again, thank you for choosing our  e commerce shop.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi [customer name],

As requested by you, we have processed your refund and it should reflect in your bank account in the 2-3 business days.

We are sad to see you go, but we hope that we could work together in the future where our product will be useful for your business.

If you are still on the lookout for other options, please do let me know, as I’d be able to help you choose other options that might be the right fit for you.

Please do stay connected. Have a great day.

Thanks,

[your name]