Subject: FW: English Language Test - Prachi Sharma
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 19 Apr 2021 09:28:28 +0000

First round

From: Prachi Sharma <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 19 April 2021 at 2:26 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Prachi Sharma

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Prachi Sharma    /  (201005) 9871310430    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Sir/Mam,

We have recevied your query about your order. We are sorry for the incovenience caused. We value our customer's time and this should not have happened.
We got in touch with courier company and they said that the address mentioned in that order was wrong.
We request you to cancel the order or reorder the product with the correct address.
Please let us know if you have any additional questions, concerns or comments.

Regards,
Abc
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Abdul,

Thankyou for your email. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the inconvenience caused. I request you to send the pictures of the tv with that scratches and our team will contact you regarding this problem. Please let us know in the meantime if you have any additional questions or concerns.

Regards,
ABC