Subject: English Language Test - Valens Dsouza
From: Valens Dsouza <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Apr 2021 05:20:43 -0400

| | Foreign Language Screening Test

Name | Valens Dsouza    /  (91) 8898623543    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,
Mr.Xyz
My name is Valens dsouza and i would like to help you for your query.
I want to inform you that your order levis handbag is shipped to your location but was unable to deliver to you since your address was unable find.I request you to please add your updated address to us and also to provide a mobile number so that our courier could contact you once at your location.

Thank you for your cooperation

Valens dsouza
Executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi
Mr xyz,
My name is Valens Dsouza and i would like to help you for your query.
We at homebox are truly sorry for the inconveniences and we shall make sure you don't have futher problems with our services.
I request you to please sent us the cabinet picture in the email so that our team examines the defect on the product.Once we receive the pictures our team will replace the product as soon as possible.it may be the transportation fault for the scratches on it. Do not worry we shall take strict actions from our side

Thank you for your cooperation
Valensdsouza
Executive at homebox

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