Subject: English Language Test - Tarun Sharma
From: Tarun Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Apr 2021 04:40:13 -0400

Foreign Language
Screening Test

Name

Tarun
Sharma    /  (203405) 7906752083
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
customer,

We are sorry for the inconvenience but we are trying to do our best.

We would like to tell you that we have dispatched the material ordered by you
but there was a problem in your given address.

Can you please send the right information about the delivery address.

We will respond to you as soon as possible.

Thanks for your patience.

Regards:

Team babyshop com

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Dear customer,

We are sorry for the inconvenience.

We are committed to resolve the issue.

We always verify our items before delivering.

Your satisfaction is our priority.

Please have patience our team will contact you again.

We assure you that we would always be with you.

Thank You!

Regards: Team Babyshop.com