Subject: English Language Test - Srinivas Bollaboyrna
From: Srinivas Bollaboyrna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Apr 2021 04:35:57 -0400

| | Foreign Language Screening Test

Name | Srinivas Bollaboyrna    /  (+91) 9553518103    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

The address that is on the  order basically wrong pls, take your order and check your address

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi [Customer name],

Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn’t meet your requirements. I fully respect your decision and can only apologize for any problems your business experienced.

[I’ve arranged for a refund and asked our account management team to take care of any paperwork necessary.]

Should you change your mind, I’ll be here to help you any way I can.

Take care,

[Your name]

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