Subject: English Language Test - Nitin Mishra
From: Nitin Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Apr 2021 04:24:04 -0400

Foreign Language
Screening Test

Name

Nitin
Mishra    /  (91) 7248780778    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi,

Thank you for contacting Babyshop.

We apologise for the inconvenience caused. As per your concern regarding order
issue, we have checked the status of your order and found that the order was
shipped from our warehouse on the same day when order was placed . We checked
the activity and after confirming from our courier partner , we would like to
inform you that our courier partner tried to deliver the order on the address
entered by you but unfortunately the address was wrong .

We always value our customer and gives 7 days for updating the details if any
detail is wrong .Your order is still In the nearest location and we  request
you to please re-check the address and update the correct address so your order
can be placed soon.

Please be assured that your concern will be resolved soon.

If you face any issue while updating the detail , please feel free to contact us
back.

Regards,

Support Team

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

Thank you for contacting Homebox.

We apologise for the inconvenience caused . As per your concern regarding the
product issue ,  we would like to request you to share the pictures of the
product so that we can assist you further .

Kindly revert on the same email and our team shall help you out with the best
possible solutions.

Please be assured your concern will be resolved at the earliest .

Regards,

Homebox Team