Subject: English Language Test - Shubham Kaushik
From: Shubham Kaushik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Apr 2021 04:05:25 -0400

| | Foreign Language Screening Test

Name | Shubham Kaushik     /  (110095) 8802552934    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir/mam
I hope you’re doing well.
We tried to deliver your order but our executive can’t reach your address.
So it’s requesting to you, kindly give the proper address then we will delivered your order successfully.
I’m really sorry for inconvenience.
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir/mam
I hope you’re doing well.
I’m really sorry for inconvenience regarding this product.
We will take further action immediately.
Be patience, our executive vist your address and replace your product.
Thank you for believing our company.

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