Subject: English Language Test - Preeti Choudhary
From: Preeti Choudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Apr 2021 03:40:16 -0400

| | Foreign Language Screening Test

Name | Preeti Choudhary     /  (+91) 7009202081    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir/Ma'm,
Thank you for writing to us. I understand and acknowledge your concern.

As per your request we shipped the order to our courier partners the same day.We have checked about the order with our courier partners and found that the address you provided is probably incorrect that's why the order is not delivered so far.

Kindly share your correct address along with area pin code, landmark and also alternate phone number. I will share the same with our courier partner so that they can re attempt delivery.

As we arrange that, though, I would love to understand your situation better and see if there is any other way we can help. Please feel free to write to us.

Sincerely,
Preeti

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

We are extremely sorry to find out that the product you purchased was damaged and we fully understand the inconvenience caused to you.

Kindly share few pictures of the TV cabinet in which scratches are visible. We will forward this to our concerned department and investigate how and when our product was damaged. We will also review our packaging and shipping process in order to avoid such inconvenience.

We make every effort to ensure our products are delivered in the best condition. Rest assured our concerned team will get back to you in 24 to 48 hours with the best solution.

Sincerely,
Preeti

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