Subject: English Language Test - Khushi Sharma
From: Khushi Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Apr 2021 02:58:44 -0400

Foreign Language
Screening Test

Name

Khushi
Sharma    /  (+91) 9953810963    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

To: [email-masked]

Subject: Complaint regarding order no.:12345

Good morning sir/ma'am,

We are really sorry for the inconvenience caused. As per our information your
order no.:12345 had been shipped from our side and had reached the courier
company on the same day- 5-04-2021. You can also track your order with the order
id at the website- www.hshshs.com. After contacting the courier company they've
replied that the address provided by you is incorrect.You can contact them at
[email-masked].

Hope your problem has been solved.

Regards

JKLM

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

To:
[email-masked]

Subject: Response to complaint id- 6789

Good morning sir,

We apologize for the inconvenience. We would like you to revert back to us with
the warranty/guarantee card, so that we could confirm it and your problem will
be solved in 6-7 working days.

Regards

JKLM