Subject: English Language Test - Anzar Ahmad Razi
From: Anzar Ahmad Razi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 18 Apr 2021 11:33:21 -0400

| | Foreign Language Screening Test

Name | Anzar Ahmad Razi    /  (+91) 6204803760    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hey there, Thank you for contacting us and for bringing this information to our attention. I sincerely apologise for the issue you are facing.
As I can see that the handbag you ordered with us 14 days ago is still not delivered to you because the address provided by you was not appropriate according to our courier partner. Your order was shipped to the courier company same day from our side and they tried to deliver you but they couldn't reach you as the address you provided was wrong.
So, I request you to revert back to us with the proper address you want to get your handbag delivered.
With Best regards.

BABYSHOP.COM

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hey Abdul, Thank you for your email and for bringing this to our attention. I am truly sorry for the inconvenience caused to you.

As I understand your concern you purchased a TV cabinet with us and it has scratches on it so, you want to replace the cabinet with a new one.

I raised a request for the replacement of the cabinet from my side. Our team will contact you within next 24 to 48 hrs regarding the same.
With Best wishes
Team Homebox

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