Subject: Arabic Language Test - Mohammad Mujahid
From: Mohammad Mujahid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 18 Apr 2021 04:33:17 -0400

| | Foreign Language Screening Test

Name | Mohammad Mujahid    /  (82927) 33069    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

First of all I'll check the customer details what he gave us, if the address is right, and goods dispatched to the wrong address, then I'll call the courier company to return back that, after that I'll dispatch same goods to deliver shortly.
And if the address goes wrong in our system, I'll demand right address then will be dispatched to the address what he gave.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | I'll send the team to that place to investigate how they are behaving with this product, if found any fault in keeping it, then no replace and no money back, and if the scratches are found from the company, we will less the money or we can replace that as per situation required.

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