Subject: English Language Test - Adarsh Nath
From: Adarsh Nath <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 17 Apr 2021 12:03:33 -0400

| | Foreign Language Screening Test

Name | Adarsh Nath    /  (877) 0466164    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer name,

On behalf of [INSERT COMPANY NAME], I want to extend my sincerest apologies for the negative experience that you had with order delivery.

As I check your order was shipped by us the same day to your address:xxxxxxxx due to wrong address it would not deliver to you on time, So please provide your new address with us we will deliver it to you as soon as possible.

Sincerely,

Adarsh Nath.
customer service representative
[contact number]
[email address]

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,

Thank you for contacting us about your defective TV cabinet. On behalf of our team, I want to extend my sincerest apologies for the negative experience.
I have refunded you for the inconvenience. If you would like to order a new one, please visit our website at www.xxxxxxxxxx.com, or call us to place your order over the phone.

Thanks, and I’m sorry again.

Sincerely,

Adarsh Nath

customer service representative

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