Subject: English Language Test - SUMIT KUMAR
From: SUMIT KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 17 Apr 2021 07:50:04 -0400

| | Foreign Language Screening Test

Name | SUMIT KUMAR    /  (+91) 9891079778    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir,

As we discussed with our delivery team. we came to know the address which you have given to us is wrong. that's why your order didn't deliver to your doorstep. please provide us your correct address so we could move forward to deliver your product as earliest.

Thank You,
Sumit Kumar
Customer Service Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir,

we are sorry for the inconvenience you faced. as per your complaint, we will definitely take an action against the team. such behaviors will not be acceptable in our company. Sir our maintenance department will visit your home to check the condition of the TV cabinet, after his feedback, we will deliver you a fresh TV cabinet at your doorstep as soon as possible.

Thank You,
Sumit Kumar
Customer Service Team

| |