Subject: English Language Test - Ragini Kuamri
From: Ragini Kuamri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 17 Apr 2021 06:00:35 -0400

| | Foreign Language Screening Test

Name | Ragini Kuamri    /  (91) 7322890439    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir/Mam
Hope you are doing well.

Sorry for inconvenience but the deliver address you provided are not right. our courier tried to deliver the order but the address is not sutible for the delivery.
Please provides us a preferred address to deliver as soon as possible your courier.
Have a good day.
Thank you!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Mr.
Hope you are doing well.
Thanks for connecting our website.
Sorry for inconvenience. If you want to change or return any purches item then you simply go through our return policy. We definitely need you fullfills. Thanks for purchasing.
Have a good day.
Thank you !

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