Subject: English Language Test - Priya Kumari
From: Priya Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 17 Apr 2021 01:39:01 -0400

| | Foreign Language Screening Test

Name | Priya Kumari    /  (91) 9560645481    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,

This is Priya from babyshop.com.

I’m sorry didn’t receive your package.

I have checked with the courier company and got to know that the courier tried to deliver the order. However, the address as per the courier is wrong.

Please reply to this email with your shipping address and your order will get delivered to you as possible.

You have a wonderful day ahead.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

I’m sorry your order doesn’t met your expectations.

A free return pickup has been arranged for tomorrow.

Rest assured we will ship a replacement order as soon as the return will be received by tha courier company.

If you have something that comes up later, do not hesitate before contacting. We’d love to answer any question you might have.

You have a wonderful day ahead.

Priya.

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