Subject: English Language Test - Shadab Alam
From: Shadab Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Apr 2021 22:21:29 -0400

| | Foreign Language Screening Test

Name | Shadab Alam    /  (208017) 7071979863    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thank you for contacting babyshop.com customer support,

I understand that your concern is regarding your order ID: ******* which you have not received yet and you want to know about of your order status.

In this regard, I would like to inform you that as I have checked order details you entered wrong address in your order details and our Delivery Associate tried to contact you but you did not respond.

If you want this product so you need to place this order again with correct details.

For further assistance or quries feel free to contact us by clicking on mentioned below link.

Www.babyshop.*************

Regards,

Shadab Alam

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Greetings of the day!

Hope you are doing well,

I understand that your concern is regarding TV cabinet that after installation TV cabintet by the team there were many scratches on it.

For the same I would request you to kindly share the the mentioned below details on the same mail.

Order ID Num:
TV Cabinet serialnum
Snap of the product
Your address

Thank You for contacting us,

Have great day!

Regards,
Shadab Alam  (awaiting reaponse)

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