Subject: English Language Test - Biswajit Dey
From: Biswajit Dey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Apr 2021 14:42:18 -0400

| | Foreign Language Screening Test

Name | Biswajit Dey    /  (91) 7715095135    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello, Mr.X

Your item with order number 45532 was scheduled for delivery today and the delivery guy reached your place, however due to wrong delivery address, the order is returned to us, you can pick up the order from our warehouse or cancel the order.

Regards Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear, Abdul,

We really apologise for all the inconvinience faced by you, could you please send us the images of the issue and the image of the package label, we will check your concern to get a resolution as soon as possible.

Regards Homebox Team

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