Subject: English Language Test - Edet Ededet
From: Edet Ededet <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Apr 2021 14:25:50 -0400

| | Foreign Language Screening Test

Name | Edet Ededet    /  (+91) 7009544535    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,
Thank you for contacting us, we apologise for the delay in delivering your order which you made from our online store few days ago. Your order was dispatched by a courier company the same day you placed the order and the courier attempted to deliver the order severally but to no avail because there seem to be a mistake in your shipping address.
Please kindly check your address and update it accordingly while we try to reschedule delivery of your order.
Thank you.
Once again we apologise for any inconveniences these may have caused.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello,
Thank you for contacting us, to enable us serve you better, kindly provide us your purchase receipt and a picture of the defected product. We will do well to respond accordingly and if everything checks out a replacement will be initiated.
Thank you.
We apologise for any inconvenience this has caused you.

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