Subject: English Language Test - Kajal Chaudhary
From: Kajal Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Apr 2021 12:45:37 -0400

Foreign Language
Screening Test

Name

Kajal
Chaudhary    /  (91) 9891970370
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hi ,

We will like to inform you that  courier service provider try to deliver your
order at your doorstep ,but they are unable to do that because as per courier
the addres provided by you is wrong .

So,I kindly request you please help us with your correct address so that we will
provide your order as soon as possible

Thanks and regards

Kajal chaudhary

Customer care executive

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hi Abdul,

We apolized for the trouble you have faced ,I can totally understand your
problem that you have order this product with this expectation that you can use
this product .

But due to problem in the product you are unable to that .

We will definitely help you with replacement or refund for this product .so ,I
kindly request please help with your expectation .

Thanks and regards

Kajal chaudhary

Customer care executive