Subject: English Language Test - Arshi Javed
From: Arshi Javed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Apr 2021 12:15:38 -0400

| | Foreign Language Screening Test

Name | Arshi Javed    /  (91) 7530879542    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear abc,

First of all, please accept my sincerest apologies for the delivery of incorrect shipment to your address. We started a formal inquiry in this regard and discovered that the error happened at one of our fulfilment centers and the wrong order was recorded in your name. We have instantly taken steps to correct the error and instituted counter measures which will prevent the occurrence of such an error in future.  You are an old customer of our company and we are happy to have been able to serve you satisfactorily earlier. So, to make up for our mistake and your loss, we decided to provide you the ordered product at only half the price and refund half of your payment.

We have also put your order on priority so the shipment is delivered at the earliest.  Our company values each and every customer and will do everything to keep them satisfied and happy.  So, please once again accept our apologies and accept the 50% refund as a token of our goodwill and service. We understand that this mistake might have caused you some inconvenience. However, we are doing our best to service your order at a priority and have already issued the half refund. We hope, this slight discrepancy in our service will not put any strain in our relationships. In case you do not want the product any more, please feel free to ask for a full refund. You can return the wrong delivery to our delivery person. If you want to talk to us in this regard, we will be happy to answer your concerns. Kindly use the toll free number at the bottom and me or someone from my team will get in contact with you. You can also contact us  by replying  this e-mail.

Sincerely

Xyz

Customer Service Manager, ABC company

Call – 91000xxxxxxx

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

[Senders Name]
[Address line]
[State, ZIP Code]
[Letter Date]

[Recipients Name]
[Address line]
[State, ZIP Code]
[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear [Recipients Name],

I sincerely apologize for the defective TV cabinet you received. Upon closer inspection of the returned merchandise, I noticed there was no inspection sticker on the outside of the box. We are checking to find out if the cabinet somehow missed its final inspection. I'm confident there is a plausible answer, but I apologize if it caused you any difficulty.

I am replacing the original with a new TV cabinet that I have tested to my high standards. Please accept it along with a complimentary carrying bag.

I hope you will consider us again in the future for all your picture taking needs.

Sincerely,

[Senders Name]
[Senders Title] -Optional-

[Enclosures: number] - Optional -
cc: [Name of copy recipient] - Optional -

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