Subject: English Language Test - TARANA CHHETRI
From: TARANA CHHETRI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Apr 2021 11:00:24 -0400

| | Foreign Language Screening Test

Name | TARANA CHHETRI    /  (875) 0232479    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear,
Ma'am/sir,
With due respect and humble i tarana chhetri (customer care executive)would like to know more about the products that you have purchase from us. As i want to know were we were lacking behind services so that we can correct as soon as possible.
For further assistance please feel free to contact me.

Thanks and regards,
Tarana chhetri.
Customer care executive,
Website- babyshop.com.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear,
Ma'am/ sir,
I tarana chhetri had brought atv cabinet from e-commerce today they installed but after the delivery boy left. I noticed the TV cabinet has lots of scratches.
I would request e-commerce company to take my cabinet back and get replaced with the another one.

Thanks and regards,
Tarana chhetri,
Customer care executive,
e-commerce.

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