Subject: FW: English Language Test - Abuzar Khan
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Fri, 16 Apr 2021 14:07:40 +0000

Check

From: Abuzar Khan <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 16 April 2021 at 12:25 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Abuzar Khan

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Abuzar Khan    /  (+91) 9911110622    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear valuable customer,
We got your query regarding the order of a hand bag you made 14 days back.
As per our records, your order was shipped by us and handed over to the courier company same day the order was placed.But unfortunately the delivery address you provided was not sufficient as per the clarification given by the courier company.
We request you to update your delivery address with us so that we can again proceed the delivery of your order.
Sorry for the delay and inconvenience caused.

Thanks & Regards

Team Baby shop
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear valuable customer,
We got your query regarding "scratches on the TV cabinet" you purchased from us last week. First of all we apologise for the inconvenience caused. As per the general procedure, we want you to share the pictures of scratches on TV cabinet with us. We will replace it if we found it's condition aligning with our replacement policy. On confirmation your product will be replaced within a span of one week.

Thanks & Regards

Team Baby shop