Subject: FW: English Language Test - Pooja Dhar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Fri, 16 Apr 2021 14:06:57 +0000

Check

From: Pooja Dhar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 16 April 2021 at 12:25 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Pooja Dhar

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Pooja Dhar    /  (91) 9796891967    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear ....

Greetings from....!

We would like to inform you that our delivery boy tried to reach your destination with the order packet but it seems you have mentioned wrong address. Kindly request to you please go through the address details and correct the same so accordingly we will shipped the same to the correct address. Hope this is okay to you... If you have any doubts please do contact us.

Regards
XYZ Team
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear ABC,

Greetings...

We are really sorry for the inconvenience.

We have received your complaint regarding the fault. We are checking the same with our team and surely send our team member to replace the new unit for you....Kindly note our team will check the Cabinet which is with you and accordingly will take further action...The issue will resolve very shortly....Till then please bear with us....

"OUR CUSTOMER IS OUR FIRST PREFERENCE ALWAYS"

Hope above is in order to you...Have a nice day

Regards
XYZ