Subject: FW: English Language Test - Prince Sharma
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Fri, 16 Apr 2021 14:05:18 +0000

Check

From: Prince Sharma <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 16 April 2021 at 12:46 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Prince Sharma

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Prince Sharma    /  (011) 9953498384    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi Dear,

We  are sorry for the delay of your order as we have checked with the delivery boy that the mentioned address is unfortunately wrong.

We would like to confirm again the address and the contact number with you for the safe and early delivery.

Rest assured, we are working with courier service provider to have the order reach you by as soon as possible.

We always strive to provide excellent service and hope that we are able to help you with your issue today.

Please reach back to us if you any other query or need any further assistance.

Regards,
Homebox Team
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi Abdul,

We apologize for the inconvenience you have  faced. We received your concern regarding TV Cabinet.

We are glad to inform you that our delivery boy will reach you within 2-3 working days with a new one and we request you please hand over the old TV Cabinet to the delivery boy.

We appreciate your patience and will make sure it will never repeat again.

For further query please feel free to write back to us.

Hope this helps.

Regards,
Homebox Team