Subject: FW: English Language Test - Sujata Singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Fri, 16 Apr 2021 13:24:53 +0000

Check

From: Sujata Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 16 April 2021 at 4:35 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Sujata Singh

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Sujata Singh    /  (91) 9144066241    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hello,

Great! Thanks for letting me know about the shipping issue. I looked up the tracking number and it appears that the your order of Hand Bag has not yet delivered at XYZ Address . Call them at (**********) as soon as you can and they can help you update your address. To save you time, I’ve provided your tracking number at the end of this message. Please let me know if I can help in any other way. Thanks,
Sujata Singh,
ABC company
Tracking number: 123456780987654321
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi Abdul,

I'm so sorry that you had a negative experience with TV Cabinet. I've looked into the issue.

I've forwarded this issue to Technical support team. In the meantime, I'd like to offer a refund for the inconvenience and will be checking in with you in a few days to update you on the status of TV Cabinet .

Once more, I sincerely apologize for the inconvenience. Please let me know if I can answer any questions, and I'd be happy to help!

Best,

Sujata Singh