Subject: FW: English Language Test - liaquat Ali Mirza
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Fri, 16 Apr 2021 13:22:27 +0000

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From: liaquat Ali Mirza <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 16 April 2021 at 5:49 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - liaquat Ali Mirza

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    liaquat Ali Mirza    /  (0091) 8686921170    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear customer,

We are very sorry for the delay about your order , a hand bag which you ordered from our store. The order was shipped by us, and handed over to courier company same day when the order was placed.
It was, however, sent to a wrong address and then was sent back to the store.
This is because your address as per the courier was wrong. We are pretty sorry for the mistake.

We have now sent it to the right address, and we expect it delivered not later than two days. As we take responsibility for the mistake, we have given you a 20% discount on your next order.

Thank you for understanding the matter and for your patience.

Regards

ABC store.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Abdul,

I am very sorry to learn from your email about the defective TV cabinet that you purchased from us last week.
As stated, you have already installed it and found scratches on it. According to our company policy we cannot refund you for the cabinet but, we can replace it with a new one.

We have sent replacement for the damaged good by parcel this morning. Our team we uninstall the defected cabinet and reinstall the new one.

Despite the care we take in packing goods there have been several reports of damage. We are now seeking the advice of packaging consultant in the hope of improving our methods of handling.

We regret the need for you to write to us and hope the steps we are taking will ensure the safe arrival of your order.

Sincerely,

Homebox Team.