Subject: English Language Test - Zaid Khan
From: Zaid Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Apr 2021 08:32:42 -0400

| | Foreign Language Screening Test

Name | Zaid Khan    /  (+91) 9719597685    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir/Mam,

Hope you are Safe and Healthy!

We Regret for the inconvenience caused to you, as i can see the status of your query with our delivery partner tried reaching you at the given address but as per our partner the address is incorrect so we request you to kindly share the correct address earliest possible so we can ship it back to you immediately to you.

If you have any questions please write us back, We are happy to help.

Thanks & Regards
XYZ
Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Hope you are safe and healthy!

We regret for the inconvenience caused to you, we have updated your query soon we will pickup the damaged cabinet from you and replace it with brand new Cabinet for you.

If you have any any other questions please write us back we would love to answer your queries.

Thanks & Regards
Xyz
Homebox Team

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