Subject: English Language Test - Prashant Singh
From: Prashant Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Apr 2021 07:54:01 -0400

| | Foreign Language Screening Test

Name | Prashant Singh    /  (+91) 8317018819    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir,

I have gone through your concern and contacted our delivery partner as the product already shipped by our side. As per our delivery partner your address is not found on the address provided by you. So please make sure that your address is correct.

We will deliver your product as soon as possible.

Regards,

Prashant Singh
Customer service representative
ABC Co.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir,

Thank you from shopping us. As I get your concern about the TV cabinet. I really apologize for the cabinet and let my team knows it and replace it as soon as possible.

Happy to help you if you need any help.

Regards,

Prashant Singh
Customer service representative
ABC Co.

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