Subject: English Language Test - Aishwarya Chitransh
From: Aishwarya Chitransh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Apr 2021 07:19:15 -0400

| | Foreign Language Screening Test

Name | Aishwarya Chitransh    /  (91) 7985882056    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,

Thank you so much for reaching out to us. As I have checked, your order was out for delivery, but our delivery partner couldn't reach you at the given address.

While we deeply regret the inconvenience caused to you by this issue, we want you to update your address on our website, so that we can get your order delivered on priority. If your address is already updated, kindly inform us and we will get you in touch with the delivery agent for a hassle-free delivery.

Please feel free to contact if we can be of any further assistance. Thank you for choosing babyshop.com.

Sincerely,
Babyshop Customer Support

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Greetings from Homebox Team

We are in shock to know about the experience you had with our product. Please accept our sincere apology for the inconvenience this may have caused to you. We understand how it feels to be in this situation. We make every effort to ensure that our merchandise is delivered in perfect condition. Occasionally, however, unpredictable events alter the expected outcome.

Please be assured that we are taking action to remedy the situation on priority. A new TV cabinet has already been shipped on your address and it will be replaced with the damaged product, within 4-5 days.

Thank you for having faith in us and allowing us to rectify. We hope you will treat this as a one time exception and will allow us to serve you in future.

Please reach out to us for further assistance.

Sincerely,
Homebox Team

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