Subject: English Language Test - Kshitj Yadav
From: Kshitj Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Apr 2021 06:46:13 -0400

Foreign Language
Screening Test

Name

Kshitj
Yadav    /  (+91) 9149214425    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi,

I'm writing to you for you order no. ********

As you have ordered a hand bag from us on 02-Apr-2021.

You will be glad to know that your order has been shipped but due to some
unforeseen condition the logistics found the mentioned address wrong.

I request you to please reply on the same mail within 48 hours so that logistic
team will try there best to deliver your product at the earliest.

Please feel free to write us for any further assistance.

Thank You.

Kshitij Yadav

Customer support executive.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hi Abdul,

Thank you for writing to us.

I'm really for the issue you are having. Trust me this is not what you have
expected from Homebox.

If I would be at your place I'll really feel the same and I'm really sorry for
that.

I'm taking a return request from my side and in the meantime you can track the
status from the app/website.

Please feel free to write us for the further assistance.

Thanking you.

Kshitij Yadav