Subject: Arabic Language Test - Abdul Fatir
From: Abdul Fatir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Apr 2021 06:34:39 -0400

| | Foreign Language Screening Test

Name | Abdul Fatir    /  (011) 7310565044    / [email-masked]
Whats your first language | Arabic
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Give me 1 minute, i am checking your order..ok sir my mistake that i entered your address incorrect that's why your order is dely,  give me 5 minuts to solve your problem, now your order will be delevered by 30 minuts......sorry for my mistake ...thanks.....

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir
Ok..no problem you can replaced with a new unit..
Plz give me some time and aftar some  time our team will be meet you and solve your problem...
Thanks

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