Subject: English Language Test - Sumita Shukla
From: Sumita Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Apr 2021 03:45:47 -0400

| | Foreign Language Screening Test

Name | Sumita Shukla    /  (01) 7827571267    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | We need to apologize and find the address and change it in to the current address.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | We apologize and explain all the terms and conditions to the customer and make him or her happy according to the given steps.

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