Subject: English Language Test - Utsav Anand
From: Utsav Anand <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Apr 2021 02:58:18 -0400

| | Foreign Language Screening Test

Name | Utsav Anand    /  (91) 7838447154    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

customer ordered a hand bag from our online store 14 days back. The order was shipped by us, and handed over to courier company same day when the order was placed.

The courier tried to deliver the order to the customer, but the customer's address as per the courier was wrong

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

team installed it this morning in my house. After your team left I notice that the cabinet has too many scratches on it.

I want the unit to be returned and replaced with a new unit or give

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