Subject: Arabic Language Test - Mohammad Haris
From: Mohammad Haris <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Apr 2021 02:19:51 -0400

| | Foreign Language Screening Test

Name | Mohammad Haris    /  (223227) 8090742700    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi good morning/afternoon/evening
This is customer service representative from babyshop.com. As you ordered a hand bag from our online store and my courier wanted to deliver but your address was wrong, so kindly requested to put the correct address so that my courier will deliver the order easily.
Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi good morning/afternoon/evening.
As you send the email about the TV Cabinet that you purchased and got too many scratches on it and you want to replace it so I want to assure you that you will get a message regarding the replacement and you will get other.So don't worry. I try my best.
Thank you.

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