Subject: English Language Test - Chandan Tiwari
From: Chandan Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Apr 2021 01:32:59 -0400

| | Foreign Language Screening Test

Name | Chandan Tiwari    /  (91) 8825289085    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sorry for the inconvenience caused to you, however I see that the courier company tried to deliver the package at the address you mentioned but the address was wrong due to which the item was not delivered to you.
If you can please confirm the correct address, we can try to send the item back at the right address to you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | I completely apologies for this, what I can request you here to do is please file a return case for the cabinet so that we can look into the issue for you and try to resolve your issue.

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