Subject: English Language Test - Muhammed Ajmal K U
From: Muhammed Ajmal K U <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Apr 2021 00:04:17 -0400

| | Foreign Language Screening Test

Name | Muhammed Ajmal K U    /  (+91) 8848713442    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Mukesh
Thanks for being part of baby shop family. The hand bag you purchased from our online store had caused some delay in delivery. We really apologise for the inconveniences caused. The order was shipped by us, and handed over to courier company same day when the order was placed.The courier tried to deliver the order to the customer, but due to wrong address given to the courier, the product haven't reached you at right time. The courier has requested for the right address. The product will be be delivered within two days of receiving your proper address.
Thanks for being with us. Kindly let us know if you have any other queries. You can either call to toll free number 61616617825162662 or you can mail your queries to [email-masked]
Thanks & Regards
Harish
Customer Care Executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
Thanks for being part of Homebox Team. Your concern has been recorded. We apologise to you for the inconveniences caused. The TV cabinet you purchased will be replaced within two days.we really appreciate your help and support. Kindly let us know if you have any other queries. You can either call to toll free number 61616617825162662 or you can mail your queries to [email-masked]
Thanks & Regards
Harish
Customer Care Executive

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